Effective Date: August 9, 2026
At Valeriq, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are generally processed within 1–3 business days after the order is placed and payment is successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping and tracking information, where available.
2. Delivery Time
After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.
Delivery times may vary due to:
- Your delivery location
- Courier service availability
- Weather conditions
- Public holidays
- Unexpected logistical delays
- High-volume sale periods
The estimated delivery time is not a guaranteed delivery date.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any applicable free-shipping offers will be clearly mentioned on our website and may be subject to specific terms and conditions.
4. Order Tracking
Once your order has been shipped, you may receive a tracking number through your registered email address, phone number, or other available communication channel.
You can use the tracking information provided to monitor the progress of your shipment.
5. Delivery Delays
Although we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.
If your order is delayed significantly, please contact our customer support team and we will assist you in checking the status of your shipment.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Valeriq is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible. We will try to assist you, but changes cannot be guaranteed once an order has been processed or dispatched.
7. Failed Delivery
If a courier attempts delivery and the order cannot be delivered because the recipient is unavailable, the address is incorrect, or the delivery is otherwise unsuccessful, the courier may make additional delivery attempts or return the package to us.
Please ensure that someone is available to receive your order whenever possible.
8. Damaged Packages
If you receive a package that appears damaged or tampered with, please contact us as soon as possible.
Where possible, take clear photographs of the package and the product before disposing of any packaging. This may help us investigate the issue with the delivery partner.
9. Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team through the contact details provided on our website.
We will do our best to assist you and provide an update regarding your shipment.
Thank you for shopping with Valeriq.